Do you have questions or comments about the Common Access Card (CAC) or Uniformed Services ID Card that were not addressed on this website? View the most Frequently Asked Questions (FAQs).
If your question is not answered sufficiently, please contact us via email, phone, or fax at the following:
For VA eBenefits
Please follow the link to enter the website: https://www.ebenefits.va.gov/ebenefits/contact-us.
For Servicemembers Civil Relief Act (SCRA)
Please follow the link to enter the website: https://scra.dmdc.osd.mil. For questions related to DEERS data, the information on SCRA certificates, a service member's status, or military service contacts, please call the DMDC DEERS Support Office (DSO) at 1-800-538-9552.
For RAPIDS Site Locations and Appointments
Please visit ID Card Office Online at: https://idco.dmdc.osd.mil/idco/ or contact the Appointment Scheduler mail box: firstname.lastname@example.org.
For Technical Support
Call the DMDC Support Center (DSC): (800) 477-8227 - available 24/7 After you dial, follow the voice prompts to select technical support. You can also report problems with CAC Smart Card functions, applets, or middleware, by emailing email@example.com.
For Questions About:
- DoD Benefits and Entitlements
- The data in your DEERS record
- TRICARE eligibility
- DMDC Applications or Websites
Call the DMDC/DEERS Support Office (DSO): (800) 538-9552
Hours of Operation: 8:00 am - 8:00 pm Eastern Standard Time, Monday – Friday, excluding federal holidays.
You can also write to us at: 400 Gigling Rd Seaside, CA 93955-6771
DMDC Information Fax Numbers: 800-336-4416 and 502-335-9980
For Questions about DoD ID Card and Benefits Policy:
Contact us at firstname.lastname@example.org.
**DISCLAIMER: Do NOT send any documents via email as this is unsecured and a violation of Federal policy (OMB M-06-16 and NIST SP 800-53) and DoD policy (DODI 8500.2). Emails containing sensitive information will be deleted.**