DoD Response to COVID-19 - DoD ID Cards and Benefits
The Department of Defense is committed to protecting the security of our nation and its people by issuing identification (ID) cards to individuals requiring access to government systems and facilities, and to eligible individuals authorized to receive Uniformed Service benefits and privileges by law.
The Department is equally committed to the safety of our personnel and beneficiaries, including retirees and other high-risk populations. This includes ensuring continued access to healthcare and other benefits during this time of increasing precaution and restrictions in response to the Coronavirus (COVID-19). To ensure DoD ID card offices are postured to maintain continuity of operations, and to minimize the number of non-essential required visits at DoD ID card offices, the following guidance is in effect through September 30, 2020:
Common Access Cards (CAC) & Volunteer Logical Access Credentials (VoLAC)
Uniformed Services ID Cards (USID)
The Defense Enrollment Eligibility Reporting System (DEERS) will continue to be the authoritative source to verify statutory eligibility for DoD Healthcare and other benefits.
News & Updates
Frequently Asked Questions (FAQs)
The following FAQs are provided to assist DoD ID cardholders whose ID card expired on or after January 1, 2020, or will expire prior to September 30, 2020.
DEERS Enrollment and USID Card Issuance During COVID-19
The following guide is provided to assist DoD beneficiaries who require initial DEERS enrollment and USID card issuance, DEERS eligibility updates, and reissuance of expired or soon-to-expire USID cards.
User Guide - Updating CAC/VoLAC Certificates
DoD has enabled a capability to allow cardholders to update their certificates on soon-to-expire CACs and Volunteer Logical Access Credentials (VoLAC).
DoD Civilian Employee CAC Retention
This memorandum permits DoD civilian personnel transferring between DoD Components, or organizations within DoD Components, to retain their CAC. This policy is part of DoD's concerted effort to eliminate or minimize barriers to the mobility of DoD civilian personnel within the Department.
ID Card Office Online (IDCO)
The ID Card Office Online web application is used to update information stored on a user's CAC, and to renew and replace a family member's ID card. The website also allows individuals to locate their nearest ID card facility/RAPIDS site and schedule appointments. DoD ID card facilities are keeping their hours and availability up to date on the site locator and appointment scheduler, as well as local phone lines and websites.
The following table contains guidance from each state and U.S. territory regarding the extension of expiration dates on state-issued driver's licenses and ID cards.